The Bradbury Group has expanded its customer service workspace from 1,700 sf to 3,000 sf to support continued growth within its engineering and mechanical customer service departments.
“Our service organization currently includes 18 field service engineers supported by an in-house team,” said Jamie Schultz, senior manager of customer service and materials.
The expansion provides room for future growth while creating a more efficient environment for Bradbury support teams, the company says. Additional workspace also allows for improved phone support systems and upgraded technology that will help resolve issues more quickly and efficiently.
“Our move into a new 3,000-sf facility isn’t about added space, it’s about creating the capacity to grow our internal customer service team by over 30%,” Schultz added. “As demand continues to grow, we’re investing in our people, engineering expertise, and technology to stay ahead.”
The Bradbury technical service teams provide support in areas such as controls upgrades, roll tooling and recuts, preventive maintenance agreements, operator training, spare parts inventory planning, remote diagnostic support, and more.
“The expansion of our customer service operations is another step forward in ensuring we are ready to meet the challenges of today while preparing for the opportunities of tomorrow,” Schultz said.
Bradbury manufactures equipment and automated systems for coil processing, including leveling, cutoff, punching, folding and roll forming applications.
