Mentor, Ohio-based Roll-Kraft’s Dr. Resolve Web site feature is getting ever more traffic from the interactive connection. Inquiries, problems and questions are immediately sent to the company by completing an on-line form. Just click on Dr. Resolve, send your problem to Roll-Kraft, and know that help is on the way. Top experts will respond 24/7, such as Robert Sladky (vice president of tube mill engineering and past recipient of the TPA Industry Education Activities Award) on subjects regarding welded tube and pipe equipment, and Chuck Summerhill (vice president of U.S. operations) on issues regarding rollforming machines. There are over a dozen technical staff available to respond.
“Dr. Resolve is the best way to get technical answers to our customers immediately,” said Chuck Gehrisch, president of Roll-Kraft.